IP telephony and PBX systems for UAE businesses

A business phone system makes a small company sound organised: callers hear a greeting, choose a department, and reach the right person, even when that person is out of the office. Modern IP systems run over your office network and work on desk phones, computers and mobile apps.

What an IP phone system gives you

• Extensions for every person and department, with direct numbers where needed.
• Call transfer, hold and conference from the phone or the app.
• Welcome menus (IVR) such as "press 1 for sales, 2 for accounts", in English and Arabic.
• Ring groups and queues so calls to sales or reception ring several people until someone answers.
• Voicemail to email and missed-call notifications.
• Call recording for quality and training, where you choose to use it.
• Mobile and desktop apps so staff can take office calls anywhere.
• Reports of answered and missed calls by person and department.

What we supply and install

• IP PBX. An on-site appliance or a hosted system, sized for your number of users and lines.
• Desk phones for reception, managers and general staff, plus cordless DECT phones for people who move around.
• Lines. Connection to your telecom provider's lines, so your existing numbers keep working.
• Network setup. PoE switches and voice settings so calls stay clear even when the internet is busy.

How a project runs

We list your users, departments and how calls should flow, then design the menus and ring groups with you. After installation we test every extension, record the greetings and train your reception team. Changes later, such as a new starter or a new menu, are handled through an IT support contract.

Moving offices?

An IP system moves with you: unplug the phones, plug them in at the new office and they work, with the same extensions. Plan the network points for phones together with the rest of the office setup.

Tell us how many users and lines you need and how calls should be answered, and we will propose a system.