IT AMC and remote support for UAE businesses

Most small and mid-sized UAE companies do not need a full-time IT department, but they do need someone who picks up the phone when the printer, the Wi-Fi or a laptop stops working. An IT annual maintenance contract (AMC) gives you that team for a fixed monthly or yearly fee.

What the contract covers

• Help desk. One number, one email and WhatsApp for every IT problem your people have, logged as tickets so nothing is forgotten.
• Remote support. Most issues are fixed in minutes over a secure remote session, without waiting for a visit.
• On-site visits. When something has to be touched, an engineer comes to your office.
• Preventive maintenance. Regular checks of servers, backups, firewall, Wi-Fi and Windows updates, before small problems become downtime.
• Users and devices. New starters set up on day one, leavers' access removed the same day, laptops imaged and tracked in an asset list.
• Microsoft 365 and email. Accounts, mailboxes, shared drives, licences and security settings looked after for you.
• Monthly report. Tickets, devices, backups and risks in one page, so you can see what you pay for.

How pricing works

Contracts are priced per user or per device, depending on how your office works. A 10-person office with a small server pays very differently from a 60-person firm with branch offices, so we start with a free visit and an inventory of what you have.

Why companies switch to a managed IT contract

1. Predictable cost. A fixed fee instead of surprise call-out bills.
2. Faster fixes. Your systems are documented, so the engineer already knows your setup.
3. Fewer problems. Preventive work means fewer emergencies, not just faster repairs.
4. One partner for devices and support. The same team that supplies your laptops, network and CCTV keeps them running.

Who it suits

Real estate brokerages, clinics, law firms, accounting practices, design studios, schools and trading companies across the UAE that have between 5 and 200 users and no in-house IT person, or one who needs back-up.

Getting started

Tell us how many people and devices you have, and where your offices are. We visit, list your equipment, point out urgent risks for free and send a contract proposal, usually within a few working days.